Resources
Help & FAQ
Ordering, shipping and returns questions answered directly, without a support ticket queue.
Talk to our teamHelp & FAQ
Answers to common questions.
Designed for your business
Buyers · Sellers · New users
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Find the right help topic
Account & Verification
Setting up an account and completing the business verification every buyer and seller goes through before their first transaction.
Buyer FAQ
Common questions on searching, bidding, negotiating and paying for equipment through the marketplace.
Seller FAQ
Listing equipment, managing negotiations and getting paid, covered for suppliers new to the platform.
Status Page
Real-time platform status for checking whether an issue is on Sunhub's end before submitting a support request.
Trust & Safety
How supplier verification, secure payment and dispute resolution actually work, for anyone weighing whether to transact.
Contact Support
Direct channels to reach the team for anything not answered in the FAQ.
FAQs
How do I contact support if my question isn't answered here?
If the Help and FAQ content does not cover your question, you can reach Sunhub support directly through the contact option in the help center rather than filing into a long ticket queue. Have your order or account details ready so the team can respond faster.
Is help content different for buyers versus sellers?
Yes. The help center separates buyer FAQ and seller FAQ, since ordering, shipping, and returns questions differ from listing, fulfillment, and payout questions. There is also shared content covering account verification, trust and safety, and status. Start in the section that matches your role.
Where do I check the status of a specific order?
Order status lives in your account order view, where you can see where a specific order stands without contacting support. For platform-wide availability or incidents, the status page tracks system health separately from individual orders.
Explore the resources
Account & Verification
Get help setting up a Sunhub account and completing business verification. Account and verification support for buyers and sellers on Sunhub.
Explore Account & VerificationBuyer FAQ
Find answers on searching, bidding, negotiating and paying for solar equipment on the Sunhub marketplace. Buyer FAQ and support.
Explore Buyer FAQContact Support
Contact Sunhub support directly for questions not answered in the help center. Support channels for buyers, sellers and partners.
Explore Contact SupportSeller FAQ
Find answers on listing equipment, negotiating deals and getting paid as a seller on Sunhub. Seller FAQ and support for solar suppliers.
Explore Seller FAQStatus Page
Check real-time platform status for Sunhub's marketplace, Supply Chain Management Services and Fulfillment Center before submitting a support request.
Explore Status PageTrust & Safety
Learn how supplier verification, secure payment and dispute resolution work on Sunhub. Trust and safety information for buyers and sellers.
Explore Trust & Safety