General support
Account, order and platform questions route through the standard support channel for a direct response.
Resources
Contact Support
Direct channels to reach the team for anything not answered in the FAQ.
Talk to our teamContact Support
Contact Sunhub support directly for questions not answered in the help center. Support channels for buyers, sellers and partners.
How to reach the team
Sales and partnership inquiries
New account setup, manufacturer partnerships and larger deal inquiries route separately to reach the right team faster.
FAQs
What's the typical response time for a support request?
Response time depends on the channel and the nature of the request, with routine questions typically answered within a business day and time-sensitive shipment or order issues prioritized. For the current stated turnaround, check the contact page directly, since it reflects the team's live coverage.
Is there a separate contact channel for sales versus support questions?
Yes. General support and sales or partnership inquiries route through separate channels so each reaches the right team. Use the support channel for orders, shipments, and platform questions, and the sales or partnership channel for new accounts, supplier onboarding, or business development.
Can support be reached outside standard business hours for an urgent shipment issue?
For an urgent shipment problem, use the support channel and flag it as time-sensitive so it is prioritized. Coverage outside standard business hours varies, so the contact page is the best place to confirm current after-hours availability and the fastest way to escalate a shipment in transit.