Verification before the first listing
Every seller clears business registration, licensing and insurance verification before a listing goes live, so a buyer isn't the one doing that diligence deal by deal.
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Trust & Safety
How supplier verification, secure payment and dispute resolution actually work, for anyone weighing whether to transact.
Talk to our teamTrust & Safety
Learn how supplier verification, secure payment and dispute resolution work on Sunhub. Trust and safety information for buyers and sellers.
How trust gets built into the platform
Payment protection through escrow
Milestone escrow holds funds until delivery or inspection conditions are met on larger deals, so payment doesn't release before equipment shows up as ordered.
A defined process when something goes wrong
Disputes over a damaged shipment or a mismatched delivery move through a structured resolution process instead of an unmediated back-and-forth between buyer and seller.
FAQs
What does supplier verification actually check before a listing goes live?
Verification confirms a supplier is a legitimate business before any listing goes live, reviewing business credentials and identity so buyers are transacting with a vetted seller. The aim is to screen out bad actors up front rather than after a problem surfaces.
How does payment protection work if equipment arrives damaged or doesn't match the listing?
Payment protection routes funds through escrow, so money is held rather than released to the supplier immediately on shipment. If equipment arrives damaged or does not match the listing, you can raise the issue before funds release, which gives leverage to resolve or dispute the order instead of chasing a refund after paying in full.
Is there a dispute resolution process if a deal goes wrong?
Yes. Sunhub has a defined dispute resolution process for when something goes wrong, so both sides follow a structured path rather than negotiating from scratch. Combined with escrow holding funds, that gives a clear route to resolve mismatches, damage, or nondelivery.